Cancellation Policy
There is high excitement or can say next level joy in planning your trip outdoors, however when it gets cancelled there is always a pain with hope to make oneself understand we will plan next time. Though Trekup India carries all ground operations hence there is a very rare chance that treks are cancelled from our end , however if it gets cancelled from trekkers end or because of any unforeseen circumstances, weather condition, govt. regulation or any other region beyond our control than following cancellation will be applicable.
It is wise to make your booking at least two months in advance. In the event of cancellation of trek/adventure activity services due to any avoidable / unavoidable reasons we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing.
We bring you most fair, feasible and convenient cancellation policy as under:-
Cancelling prior 21 days from trek start date – 10% deduction of the invoice amount towards GST & transaction charges, 90% is refunded as trek voucher with 1 year validity.
Cancelling prior 15-20 days from trek start date – 30% deduction of the invoice amount towards GST, Transaction, accommodation at Base, ration, etc. 70% is refunded as a trek voucher with 1 years validity.
Cancelling prior 7-14 days from trek dates – 50% deduction of the invoice amount towards GST, Transaction, accommodation at Base, ration, Trekleaders, permits, equipment etc. 50% is refunded as a trek voucher with 1 year validity.
Cancelling prior 1-6 days from trek dates – 100% deduction of the invoice amount As all arrangements are made by Trekup India and we are set to take you on a trek.
Trek Voucher Policy
To ease cancellation fees and amounts, Trekup India Adventures Pvt. Ltd. offers a Trek Voucher with a 12-month validity from the date of issue. Below are some points to understand the trek voucher.
What is the Trek Voucher
When you cancel the trek, it is cancelled strictly as per the company cancellation policy (https://www.trekupindia.com/cancellation-policy). As per the cancellation schedule, a cancellation fee is deducted, and the remaining amount is refunded in the form of a trek voucher with a 12-month validity, which can be used in any trek/tours/yatra trip with Trekup India Adventures Pvt. ltd.
How do you get a Trek Voucher?
Once you have decided to cancel your trek, you simply need to send an email to cancel@trekupindia.com; within 24 working hours, you will get a revert back of your email with details of your cancellation and, if applicable, trek voucher details, which contains the following information:-
- Booking id –
- Booking Person name –
- No. of Person Booked –
- Invoice Amount –
- Advance Paid Amount –
- Cancellation Fee –
- Voucher refund Amount –
- Trek Voucher Number –
- Trek Voucher Amount –
- Voucher Issued Date –
- Voucher Expiry Date –
Terms and Conditions of Trek Voucher
1. Once the Trek Voucher is issued, it can not be reissued or changed
2. The Trek Voucher will be valid for 12 months from the date of issue
3. The Trek Voucher Amount can be used in any trek/tour/yatra booked with Trekup India Adventures Pvt. ltd.
4. In order to redeem the Voucher it will be used exactly for the number of persons it has been issued.
5. The Trek Voucher will be used to settle the due amount, it can not be redeemed to generate a new booking
6. In case you are unable to personally come on the trip, you can gift this voucher to your family member.
7. The Trek Voucher can not be extended beyond the expiry date
8. Once the voucher has been redeemed, the respective amount can not be re-issued if you plan to cancel.
9. To redeem the voucher you must email 15-20 days before the trip date (email to: nanda@trekupindia.com)